FAQ
Most frequent questions and answers
It is important that whoever you use to transport your pet is fully qualified, licensed and insured to do so. This is to safeguard animal welfare. Pet Transporters operating at the highest level will prioritise the safety and well-being of your pet.
I have over 35 years of experience in pet ownership including 12 years working as a veterinary nurse in a Guernsey veterinary practice. I am NVQ qualified in Veterinary Nursing and also have qualifications in animal first aid and a Level 3 Diploma in Pet Transportation. Please see my accreditations page
We are DEFRA Type-2 licensed and also hold an import license with the Guernsey States Veterinary Officers
We are fully insured to include public liability up to £5,000,000 and cover for veterinary fees for each animal in our care
APHA (Animal and Plant Health Agency) is an agency of DEFRA (Department for Environment, Food and Rural Affairs). APHA is the main government regulatory body in the UK who is responsible for animal and plant health. APHA regulates commercial transportation of animals into, through and out of the UK.
There are 2 different types of licensing – a Type-1 is for short journeys longer than 65km and up to and including 8 hours duration. A Type-2 is for longer journeys of over 8 hours duration.
To apply for a Type-2 Transporter Authorisation you have to comply with the following conditions:
- For Transporters outside of the UK (ie. Channel Islands) you must be represented by a UK Representative. This is someone who is established (living and working in the UK)
- Show evidence of competence in transporting domestic animals (qualifications)
- Have a vehicle inspection certificate
- Comply with all regulatory requirements relating to animal welfare
- Your vehicle must have a tracking system
- Your vehicle must be fitted with lashing points (securing points for when on a ferry)
- Have detailed contingency plans
- Hold an animal transport certificate
We travel between the Channel Islands (Guernsey, Jersey, Sark, Herm, Alderney) and England, Wales, Scotland and Northern Ireland.
We are the only pet transportation company based in the Channel Islands to hold a Defra Type-2 Transporter Authorisation for small animals by road. We are a Guernsey-based, animal loving, family-run, small business, with animal welfare our top priority.
We are licensed to transport ‘other species’. These include dogs, cats, small animals (such as rabbits, guinea-pigs, ferrets) and birds.
We request that all pets have received their initial vaccinations prior to collection.
The transportation vehicle is specially adapted to include solid partitions between cages (to act as a sneeze barrier), positive ventilation system to improve air flow and remove
moisture, odours and airborne spores, an air conditioning system to maintain the correct temperature within the vehicle.
Stringent cleaning procedures between pets using a virucidal disinfectant.
The transportation vehicle has been specifically designed with solid partitions to limit visibility of other pets being transported. Different species are transported in different areas of the vehicle for division between dogs, cats and small animals however, inter-species collection will be avoided where possible, to reduce stress caused by predator-prey interactions.
The vehicle is fully insulated and lined to reduce road noise.
A state-of-the-art air conditioning system ensures that your pet travels at a comfortable and safe temperature.
Collections and deliveries are planned in advance to ensure journey times are kept to a minimum.
Spacious accommodation is provided with comfortable bedding.
Cats have access to litter trays. We provide regular stops throughout the journey for toilet breaks for dogs and general rest for all the animals.
The vehicle also provides low-level lighting and we provide low-level calming music which is proven to help reduce stress in animals.
The vehicle is also fitted with CCTV cameras so all pets can be monitored at all times whilst on the ferry.
Yes, we will provide regular updates via WhatsApp, including photos, during the journey. You will also be able to keep track of the vehicle every step of the way. We will also keep you informed of any delays or interruptions to the journey.
